Treating Customers Fairly


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Pure Vans Limited ('PVL') is authorised by and regulated by the Financial Conduct Authority. As a responsible lender we are committed to applying the FCA's principle of Treating Customers Fairly in all areas of our business activities to achieve the following outcomes:

Our customers can be confident that they are dealing with a company where the treatment of customers is central to our corporate culture;

Our products and services are designed to meet the needs of identified consumer groups and are targeted accordingly;

Our customers are provided with clear information and are kept appropriately informed before, during and after the point of sale;

Where our customers receive advice, the advice is suitable and takes account of their circumstances;

Our customers are provided with products that perform as we have led them to expect, and the associated service is of an acceptable standard;

Our customers do not face unreasonable post-sale barriers imposed by us to change a product, switch provider, submit a claim or make a complaint.

 

UK Vans Direct Ltd is an introducer and not a lender, as such we can introduce you to a wide range of finance providers depending on your requirements and circumstances. We are not independent finance advisors and so are unable to provide you with independent financial advice. UK Vans Direct Ltd may receive payment(s) or other benefit from the finance provider if you decide to enter into an agreement with them.

UK Vans Direct Ltd is an Introducer Appointed Representative of AFS Compliance Limited, which is Authorised and Regulated by the Financial Conduct Authority, firm number 625035.

Company Registration No. 6978360

Head Office:
Unit 41
Phoenix Business Park
Telford St
Newport
NP19 0LW