Treating Customers Fairly


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Pure Vans Limited ('PVL') is authorised by and regulated by the Financial Conduct Authority. As a responsible lender we are committed to applying the FCA's principle of Treating Customers Fairly in all areas of our business activities to achieve the following outcomes:

Our customers can be confident that they are dealing with a company where the treatment of customers is central to our corporate culture;

Our products and services are designed to meet the needs of identified consumer groups and are targeted accordingly;

Our customers are provided with clear information and are kept appropriately informed before, during and after the point of sale;

Where our customers receive advice, the advice is suitable and takes account of their circumstances;

Our customers are provided with products that perform as we have led them to expect, and the associated service is of an acceptable standard;

Our customers do not face unreasonable post-sale barriers imposed by us to change a product, switch provider, submit a claim or make a complaint.

 

Pure Vans Ltd is authorised and regulated by the Financial Conduct Authority, our reference number is 667850

We are a Credit Broker not a Lender

Company Registration No. 6978360

Head Office:
Unit 41
Phoenix Business Park
Telford St
Newport
NP19 0LW